Refund policy

30-day returns
Contact us within 30 days of delivery at lumivenaccessories@gmail.com. Depending on the situation, we may offer a replacement, store credit, a partial refund or a full refund.

Return conditions
Items must be unworn, undamaged and in their original packaging. Please contact us before sending anything back — returns sent without contacting us first can't be refunded. Return shipping is paid by the customer and must use a tracked service.

Restocking fee
Change-of-mind returns are subject to a 15% restocking fee, deducted from your refund. The fee is waived if your item arrived damaged, faulty or incorrect.

Damaged, faulty or wrong items
If your item arrives damaged, faulty or isn't what you ordered, email us a photo within 30 days of delivery and we'll send a free replacement — no need to return the original.

Cancellations
You can request to cancel any time before your order is dispatched. Once dispatched, the return terms above apply.

Refund timing
Approved refunds go back to your original payment method and usually appear within 5–7 business days, depending on your bank.

Late or missing refund?
First check your bank account again, then contact your card company or PayPal — it can take time for a refund to post. If you've done this and it still hasn't arrived, email us at lumivenaccessories@gmail.com.

Non-refundable
Original shipping charges and Shipping Protection are non-refundable once your order has been dispatched.